Saturday, March 27, 2010

Deposits: Do you want a relationship or fries with that?

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Regulators have been particularly harsh to those banks whose business plans call for other-than-traditional deposit acquisition. If your ban...
1 comment:
Thursday, March 25, 2010

Community Involvement: Good investment or waste of time?

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A bank CEO at a strategic planning retreat opined: it is far more productive to implement a disciplined calling effort than to attend commun...
Monday, March 22, 2010

Best Branch: Incentives that count

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I recently read, and subsequently reviewed (see post link below), The Nordstrom Way to Customer Service Excellence. In that book, the author...
Thursday, March 18, 2010

Book Report: The Nordstrom Way to Customer Service Excellence

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B+ This book was written by: 1) an author that is on the speaking circuit regarding the Nordstrom Way; and 2) a former long-term Nordstrom ...
1 comment:
Saturday, March 13, 2010

The social responsibility of banks is to increase profits.

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When Milton Friedman penned his 1970 editorial in the New York Times regarding the social responsibility of business, there was much politic...
Tuesday, March 09, 2010

Is the bank sales culture gone wild?

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A few weeks ago, a nice woman from Sovereign Bank called our home with news that, based on our relationship with the bank, we were pre-appro...
Sunday, March 07, 2010

Quotes from my quote locker...

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I collect quotes from a variety of sources to remind me of knowledge imparted to me by smart people. Since my memory is relatively weak, I s...